Seal of Dane County County of Dane
Dane County Department of Human Services

Human Services Collections

The primary responsibility of the Collections Unit is to assess, bill and collect money due to Dane County Human Services for services provided to our customers.

Online Payments

The Dane County Human Services Collection Unit sends bills and collects the fees charged. To use our online payment system, please have your account number available (which can be found on your bill) and your credit or debit card information.

Make a Payment

Collection Services

  • Birth to 3 Cost Share and CLTS Parental Fee Coordination
    We coordinate Dane County’s Birth to 3 Cost Share billing statements and the Children’s Long Term Support Waiver (CLTS) parental fee statements. This includes the collection of family financial information to determine the ability to pay, and also billing and collection of fees due to Dane County for these services. Additional information can be found at the links below:
  • Substitute Care Child Support Fees
    We are mandated by a state law requiring all parents to pay child support whenever their child is placed in substitute care, including group homes, foster homes, child-care institutions, and juvenile corrections. Our department will make recommendations to the court for child support amounts based upon a computation of Wisconsin's Child Support Percentage of Income Standard using the financial disclosure information provided by the parent(s).


U.S. Bank E-Payment Service Scheduled Maintenance

E-Payment Service will have a scheduled maintenance outage.

DATE: Sunday, July 17, 2022   TIME: 12:00 am CT to 6:00 am CT

All channels of E-Payment Service will be unavailable during this time period.

If you have any questions, please contact us:

  •  During normal business hours: contact your U.S. Bank Commercial Customer Service Team or send an email request to
  • After-hour support: please call the IT Service Center at 800.765.9549 (option 3).
  • Please mention that you are calling about your E-Payment Service.

If you no longer wish to receive these notifications, or if you need to change your email address, please reply to this email with that information or email Keep in mind by updating your email address you may not receive important information about this service, such as notices regarding maintenance changes. We will never send you an email asking for personal information. View the U.S. Bank Privacy Pledge:


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Need Help?

Contact Tom Malone the Collections Coordinator by at (608) 242-6477 or